IMPORTANT CHANGES TO OUR DISPENSING SERVICES

We have recently reviewed our dispensing processes; due to the current pressures our team are experiencing.  To maintain a safe and efficient service for our patients we are making some slight changes.

From 1^st August we are asking you to give us a minimum of 4 days from ordering your repeat medication to collecting them.  This means if you order your medication for example on a Monday then we will expect you to collect on Thursday.  Our dispensary team are not working on a weekend so please do not include a Saturdays or Sundays in those 4 waiting days.

Whilst some dispensaries have ceased any telephone ordering, we feel due to the rurality of our practice population this is important to maintain.  However, we will be reducing the telephone access for ordering prescriptions to between 10-12noon.

We have reinstated our outside post box at Sherburn meaning both practices can now receive your medication request slips when we are closed.

Both acute and repeat medications can easily be requested via the NHS app or via the online access via our website www.srpractice.co.uk (new users will need to complete a simple registration form available from reception), this means you do not need to make contact with the practice until you come in to collect your medication.

If you feel these changes may cause you difficulties then please discuss these with Carol, our Dispensary Manager, or a member of her team and we will work together to resolve any concerns you may have.

Thank you for your understanding and continued support.

Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

Repeat Prescriptions

Patients on long-term medication can order repeat prescriptions in the following ways:

• In person - return the repeat order slip from a previous prescription with the required items clearly marked.
• By post – return the repeat order slip from a previous prescription with the required items clearly marked.
• Online – via the link at the top of this page. New users need to register – please see reception for details.  Requests for non-repeat items cannot be made via this route.  Please request these items either in person or by phone. 

Exceptionally you can order by telephone using the numbers:

                       Sherburn - 01944 710 226

                        Rillington - 01944 710 226

Dispensing

We are a dispensing practice and your medication can usually be supplied at the surgery after an appointment.  If you run out of medication over the weekend or Bank Holiday then you can contact the out-of-hours team using the surgery switchboard number to arrange a prescription.

Delivery Service

If you normally have your medication dispensed by the surgery, we can deliver it for you free of charge. Medication will need to be ordered at least 48 hours in advance, and colostomy products and dressings will need to be ordered 3 days in advance in order to take advantage of this service. The delivery days are Tuesday, Wednesday and Thursday. Please ask at the dispensary for more details.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Quantities Policy

With a small number of exceptions, such as contraception and hormone replacement therapy, we prescribe ongoing medication in 28 day amounts, which has been shown to reduce wastage for the NHS (this is common practice).  Patients who are not exempt from prescription charges should consider purchasing a pre-payment certificate if they are on two or more regular medications.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription Prepayment Certificates (PPCs) offer real savings for people who need extensive medication.

NHS charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Prescription (per item): £9.35
• 12-month prepayment certificate (PPC): £108.10
• 3-month PPC: £30.25

If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.

• Telephone advice and order line 0845 850 0030
• General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website

Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.